In Singapore, we often see IT dept email as support@xyz.com. In US, esp organizations, we can see names, e.g. michael@abc.com. We will miss the picture if we think its interesting. In Singapore, probably in most Asian countries, individuals fade off and function as a unit, represented by their leader, who don't do the work. In US, each individual play a role, and become part of the work system.
Therefore, in organizations in Singapore, when you need something, you often visit a unit, and be served by someone, who probably follow a protocol, and process your needs. In US, you are asked to look for a person, then follow by another, then another. Sometimes, you know someone process your travels, but she could be your administrator. If she's on leave, you are left with little or no help.
I wouldn't say which is better. But Singapore is a manufacturing world, and US is the information world. Working as a unit, there is culture and rules. People work within a system to do what they are assigned to. In typical orders, they can be very efficient. One can take over another easily. Working as an individual, one become very specialized. One can build depth. One can create opportunities by exercising creativity. This leads to more permutation and possibilities. As a unit, one can hardly maneuver.
But in US, you can get a lot of frustration with the type of service you obtain. Sometimes, you just couldn't find a person, or encounter one who stick by rules like vine. That person, because there is no one else, can become a bottleneck. But I think overall, there are more people with energy and brilliant ideas, and also receive others the same -- with an open heart.
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